I suppose it depends on if they have a program to match internet complaints to actual call-in complaining customers. If they do, then yea they matched me. Jeff didn’t say anything.

I doubt he / they saw this. I didn’t mention it. It’s kinda heavy for what the problem is. Was.

The 2008 recession I'm convinced caused a yearslong spike in traffic here, because many people stopped buying new, they kept their Volvo (and whatever) running longer. Thus DIY searches were up, and MVS traffic rose.

Final level achieved. Got the credit. Whew.

Just got off the phone with Jeff, didn't catch his title, but a regional office guy. Very helpful. They're refunding the $58 because it all doesn't make much sense, he said.

So now the Final Task is at hand, the boss level: communication with the store manager for the credit card credit.

true

I can't figure out why they would not repair the tire if the puncture was not outside the tire contact area. Did they not offer some explanation of that? Was there a bubble (delamination or vulcanizing failure) at the puncture site? No explanation. I wish I'd taken a photo. Would they be selling th...

I’ll bet the store made it sound like “it HAD to be replaced and since you were smart enough to purchase the warranty it will ONLY cost you $58”. Yep. This is what I really dislike about the whole thing. Not the waiting, the failed call promises over two weeks, etc. It's this "It had to go back to ...

volvolugnut wrote: ↑

Tue Nov 12, 2019 8:17 am

I say vote with your feet - If you do not get satisfactory experience, take your business another place.

Yep

I got a call back last night at 7p which I couldn't get to. Voicemail, no name given, with a number that goes to... store sales. Ugh. So I just got off the phone again with regional who doesn't know anything about the call last night, explained my story again, and they said, you guessed it, they'd c...