Throttle body not working

volvobox · Post by **volvobox** » 15 Jan 2016, 11:35

So today I started the car and the engine revved right up to 3.000 RPM. and then ran very crappy.
I did an online search and found that the Throttle body is likely the culprit. When I purchased the car the seller gave me a receipt with a replacement throttle replaced under warranty by Bonita Springs Volvo. with 2 year warranty on the part. The part was replaced last year.
I called bonita springs Volvo and they confirmed that the Warranty stays with the VIN number, so there wouldn't be any issue.
Had the car to a Volvo dealership near me towed to replace the part. I instantly said it is the throttle body. , But they insisted the need to do diagnostics on the part, and if there is a warranty I don't have to pay for diagnostics. Yesterday they called and said that the throttle body needs to be replaced plus the O2 sensor. (which I think is total BS , there was no check engine light)
I told them hat I learned from Bonita Springs and that their service manager advised me. After hanging up on me several times and me finding out that the 'service manager for volvo', I talked to is in fact a MAZDA service manager (according to the phone dispatch). they said I need to pick up the car and pay for the diagnostics, their Rep said there is no warranty on the part. WTF...

Post by **E Showell** » 15 Jan 2016, 11:46

Did you sign an estimate authorizing the work? In N.J. they'd have a hard time collecting for the diagnostics if you didn't do so.

volvobox · Post by **volvobox** » 15 Jan 2016, 12:01

They didn't do any work , they want me to pay for diagnostics, but I told them 50 times I know what the problem is it's the throttle body and it's under 2 year warranty. But the dealership said there isn't any warranty and so I have to pay for diagnostics or pay $900 for them to fix it

The Dealership in Bonita Springs advised me and said the warranty stays with the VIN not a new owner.
Wallace Volvo
3801 SE Federal Hwy
Stuart FL 34997
denies everything, they usually deal with elderly people who just suck it up or have it fixed without knowing.

Post by **E Showell** » 15 Jan 2016, 13:04

Tell them they did the diagnostics without prior approval and ask them to show you a signed statement in which you agreed to them performing the diagnostics. If they can't come up with one, I'd tell them to give me my keys or I'm calling the police to retrieve them. Their choice.

P.S. I'd make sure they had pulled the car around to where I could see it before initiating the conversation.

Post by **abscate** » 15 Jan 2016, 13:17

Bring your spare set of keys and drive away.

Service work generally do not transfer a new owner, they are correct on that one. Your receipt actually says one year warranty in text - the sharpie writing is unlikely to carry much weight. That warranty work was not "VOLVO" warranty either, that program has long expired.

volvobox · Post by **volvobox** » 15 Jan 2016, 13:27

It wasn't about the service work that wasn't carried over, but about the parts warranty , and they said it will carry over.

Post by **precopster** » 15 Jan 2016, 13:58

Often when I test ETMs in my car faulty ones will trigger O2 codes because the throttle flap is not on the correct position and causes a rich mixture. If the throtttle is replaced with a new or refurbished one it is unlikely the O2 code will return. The ETM should be replaced in tandem with MAF in ME7 cars.

Of course you could have a faulty O2 but it will not CAUSE another failty ETM so I don't understand their insistence to replace both.

Seek some lethal legal advice

volvobox · Post by **volvobox** » 15 Jan 2016, 14:04

Thats what my take on this O2 sensor situation is. It's January , they are slow and try to milk every job they can. I am not trying to get at them. I just want them to do what they are supposed to do. And they still have the chance to make it right.
But as I was telling the Volvo service manager AKA Mazda service manager. 'Sir,You are not doing the dealership a favor by trying to scam us. You are actually hurting the Brand!'

Post by **precopster** » 15 Jan 2016, 14:38

E Showell's advice about bringing the spare keys is sound if you have access to the carpark the car is stored in.

If not just pay their diagnostic and pick up the car. A 2 year old ETM may not be faulty. Replace the O2 sensor and see how it runs. Also ask to see the diagnostic report and see if you have any of the following ETM FAULT codes: ECM-904F, ECM-903F, ECM-1A5D, ECM-9150, ECM-9160, ECM-902A, ECM-9120, ECM-9590, ECM-950F, ECM-91A7, ECM-91CF, ECM-958F, ECM-959F, ECM-951F, ECM-904C, ECM-150A

If none of these are present keep the fault report and threaten them with legal action.

Is the $900 fee for diagnostics including O2 and ETM or are they saying the ETM is under warranty and this is just O2 and diagnostic fee?

Post by **abscate** » 15 Jan 2016, 15:02

volvobox wrote:It wasn't about the service work that wasn't carried over, but about the parts warranty , and they said it will carry over.

Ive never heard of parts warranty carrying over. Im not disputing they said it, but if it isn't in writing, then industry practice is on their side.

900 USD for diagnostics is about 7 hours of labor - that seems awful high to hook up Vida and test an ETM?