XC60 2014 Tailgate operation stopping along travel

[Urban98]

Hi,
I can only hope that someone can help. I have a 2014 D4 XC60 that no have a persistent problem on opening of tailgate, the door only opens up about 12" then if I press the open switch again it opens another couple of inches and so on until the door(tailgate) is fully open. This is the same when closing the tailgate only reverse.
This happens for all the controls of the tailgate.
I've just removed the chassis end of the strut(actuator) to check the operation of both struts and both struts operate when switch pressed.
any one have a similar problem.
is it the controller or actuators or in needed of software update?
Also if I replaced any of the components is there a need for a software update/change? as Volvo charge a lot for this service.
regards Urban98:
XC60 2014

[vvvolvo]

This happened to my tailgate. XC60 2012. I read a lot of different things regarding solutions: adjustments that could be made to the lift gate height regulator (didn’t work), adding lubricant to the motors, etc. Then my left lift motor broke in half. Well, at least then I could see inside. The spring inside had rusted. It had seized and I ultimately broke it when trying to force it closed. That was the problem, in my case. The solution is to replace the lift motors. It is suggested to replace both because the other lift motor, being the same age and having the same history will likely fail soon. I have read several reports stating that you can do this yourself AND that you do not need a software update. The process looks simple enough. I plan to try it as soon as the weather is warm enough and I have the time. Now that I have posted a response, I will be reminded to update this after I attempt a replacement. (Maybe?)

Options
Have a mechanic replace the lift motors. I have received a quote for “at least” $1000. I don’t want to do this. :/

Replace with hydraulic, non-motorized, lift arms. This looks cheaper, though not actually easier. I will not attempt this because I don’t want to waste my time going through the entire replacement, only to find that my super-smart car doesn’t like the non-standard lift arms and now has caused my sunroof to not work anymore (or some other problem).