FCP our saviour....or not??

[FCPEURO]

Guys,

I am going to get Max and Scott to look at these issues for you. They are the two top dogs, next to nick, at FCP and they will address these issue with Mike. I am sorry that this is how he is coming across, you should not be feeling the way you feel.

Anyway, I will get back to you shortly with an update.

[FCPEURO]

My name is Max Rossi and I am the VP of Sales here at FCP. I try to read and keep up with all the Volvo forums on a daily basis to see what the community is talking about when it comes to FCP and also follow up with Andrew whenever he has a concern from one of you. I never like to hear that a customer especially the loyal ones who post on MVS had a bad experience with one of my salesmen or an issue with the quality of a part. We have a young sales staff that consists of car enthusiasts like yourself that handle a large amount of call volume on a daily basis, Mike taking on the most. I receive a lot of compliments on a daily basis about Mike and the other sales guys, but any time that a negative experience from a customer is presented to me I look into immediately and try to reinforce to everyone treat your customers like you want to be treated. That is why the majority of the sales staff we hired our actually former FCP customers, so they can give the great service to others they use to get at FCP. We actually had a 2 hour meeting last week on all ways we can better every and all interactions with our customers. Mike and myself are working on ways to make your phone experience better, and I will use this as an example of what we can do better and how we can improve our overall demeanor to our customers. Also as we go forward we will be adding another phone rep to our current sales team who is a Master Volvo Technician. He will be there for you for any tech advice or questions on parts, and I will also be getting him involved on any suggestions or concerns you have with the quality (we'll be sure to give you a lot more information on him in the near future, but just wanted to point out we are constantly trying to improve service for you and the Volvo community) My direct email is [email protected] and my ext is 204, so feel free to contact me any time if you ever have a concern or suggestion to improve the service at FCP. I thank you guys for being loyal customers and first hand apologize for any lack of service you received. Once again please feel free to contact me directly with any positive or negative feedback in the future.

Sincerely,
Max Rossi