*****Have you previously paid for this repair?
If you have already paid to have the Electronic Throttle System repaired or replaced within 10 years and less than 200,000 miles, you may be eligible for a refund.*****
From Don's site... this will be what I plan to submit along with all copies of my bill and shipping charges.
Name ____________________
Street Address _______________________
City, State, Zip and Country __________________
Your Vehicle Identification Number is: YV____________________
Volvo Cars of North America, LLC, has voluntarily decided to extend the warranty period for the Electronic Throttle System function on your vehicle to 10 years or 200,000 miles from the original in service date and zero miles, whichever comes first. In addition, Volvo Cars of North America, LLC, is providing you with a free Electronic Throttle System software upgrade, which will be available after March 1, 2006.
If you are not currently experiencing any of the symptoms described below, we encourage you to wait until March 2006. At that time Volvo will have the software upgrade available through your servicing authorized Volvo retail facility. At your next regularly scheduled service appointment or retailer visit after March 1, 2006, Volvo will install the upgraded software on your vehicle
Why is Volvo extending the warranty on the Electronic Throttle System?
The California Air Resources Board believes that your vehicle may posses an inability to meet certain California emission-control requirements for its useful life due to the Electronic Throttle System. Volvo Car Corporation and Volvo Cars of North America, LLC have agreed to extend the warranty to address this concern.
What conditions might be evident if this system needs repair?
Your vehicle may experience situations related to the affected Electronic Throttle System function in which the Check Engine Light or ETS light illuminate.
Additional symptoms that may be associated with this condition include, uneven engine idle, and/or the onset of "limp home mode", a condition that affects drivability potentially restricting maximum vehicle speed to between approximately 10 and 30 miles per hour.
Is this warranty extension a recall?
This is not a recall campaign. As the limited warranty on the ETS has been extended, there is no corrective action required. Unless you experience the above mentioned symptoms you do not need to contact your retailer. At your next regularly scheduled service appointment or retailer visit after March 1, 2006 Volvo will install the upgraded software on your vehicle.
How will Volvo and your retailer assist in this matter?
If, within 10 years or 200,000 miles, whichever comes first, from the date your vehicle was originally placed into service and zero miles, your vehicle exhibits any of the conditions mentioned above regarding the Electronic Throttle System function, contact your nearest authorized Volvo retailer to schedule an appointment for a diagnosis. Repairs or replacements required based on the diagnosis and which are a result of an Electronic Throttle System failure will be covered by this extended warranty and performed at no charge.
Are there other conditions not related to the Electronic Throttle System that may exhibit similar symptoms?
There are other conditions and systems that may cause the above symptoms that are not a result of an Electronic Throttle System failure. Repairs of such conditions would not be covered by this extended warranty. Only repairs or replacements required based on the diagnosis and which are a result of an Electronic Throttle System failure will be covered by this extended warranty and performed at no charge.
*****Have you previously paid for this repair?
If you have already paid to have the Electronic Throttle System repaired or replaced within 10 years and less than 200,000 miles, you may be eligible for a refund.*****
How do you apply for a refund?
· Send your repair order with a copy of this letter (retaining a copy of both for your records) to:
Volvo Parts & Service Warranty Rebates
c/o ACB
P.O. Box 343230
Memphis, TN 38184
· To avoid delays do not send this information to any other location.
· The repair order must show that you previously paid for Electronic Throttle System servicing, and include the amount you paid, the date of payment, your name, and address. If the repair order does not include your vehicle’s VIN number, please provide some other documentation reflecting that number, or simply write that VIN number onto the repair order. Also, due to varying state laws and to ensure prompt reimbursement of sales taxes paid in relation to these payments please complete the attached assignment form and return with the repair order.
· Please allow 4 weeks for reimbursement.
If you have questions or seek status of you claim please contact:
http://www.acbpromotions.com/volvoetmwarranty
Volvo ETM Warranty help desk at 866-637-3774
Can we assist you further?
If you have difficulty getting your vehicle repaired promptly and without charge, please contact your retail facilities' Service Manager. If you still have concerns regarding this issue please contact the Volvo Customer Care Center at 800 458-1552 Monday through Friday, 8:30 A. M. to 7 P.M. Eastern Time.
Thank you for your attention to this matter and remember to keep a copy of this letter for your records. We have taken this action in the interest of your continued satisfaction with your Volvo.
Very truly yours,
Eunice Stern
Manager, Customer Care Center
_____________________________
For customers who have previously paid for this repair and who paid sales tax on such repairs please fill out the attached assignment form. Prompt return of this form will permit Volvo Cars of North America to reimburse you for sales taxes paid in connection with this repair rather than require you to submit a refund claim directly with the state.
--------------------------------------------------------- Detach Here --------------------------------------------------
_________________________________________________ hereby assigns to Volvo Cars of North
Owner's name(s) [Please print]
America any and all rights to a refund of sales taxes paid in connection with reimbursement of Electronic Throttle System repairs.
_______________________________________ ________________ ______________________
Vehicle Identification Number Year Model
________________________________________ ______________________
Signature Date
Of course I realize nothing at all is what will most likely happen... but I'm thinking if enough of us that have purchased the upgrade start doing this now...
