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Infotainment System Blank screen

Help, Advice, Owners' Discussion and DIY Tutorials for the groundbreaking new Volvo S60 2011+, V60 2015+ XC60 2010-2018.
wellomal
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wellomal

Infotainment System Blank screen

Post by wellomal » Thu Apr 16, 2020 9:08 pm

Hi All

Need your help/inputs, my infotainment system has stopped working, the screen is blank , as if there's no power. My AC still works but radio and all do not work at all.

However , we checked the fuse and its working fine. Is there any other way to check before going to the car agent :shock:

My car is Volvo S60 2013.

Thanks in advance for the help!

ber5ien
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Re: Infotainment System Blank screen

Post by ber5ien » Sat Apr 18, 2020 1:40 pm

I have got similar issue IAM is not activating caused by me resetting DTC while the battery was low.

Have you tried removing audio circuit breaker?

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yagger
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Re: Infotainment System Blank screen

Post by yagger » Sat Apr 18, 2020 4:28 pm

Not easy to say you guys what happened with your audio without some additional data from diagnostic. Do you have DiCE and VIDA?
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ber5ien
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Re: Infotainment System Blank screen

Post by ber5ien » Sun Apr 19, 2020 12:24 am

Yes I got Vida and dice now. MOST test is ok only IAM is showing not active.i got vdash as well. Only PAC module shoes that cannot communicate with IAM module

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yagger
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Re: Infotainment System Blank screen

Post by yagger » Sun Apr 19, 2020 1:36 pm

I can check and give you some advice after I check everything myself. We can connect to your car online for this.
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wellomal
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Year and Model: 2013, Volvo S60
Location: Brunei
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wellomal

Re: Infotainment System Blank screen

Post by wellomal » Sun Apr 19, 2020 9:24 pm

ber5ien wrote:
Sat Apr 18, 2020 1:40 pm
I have got similar issue IAM is not activating caused by me resetting DTC while the battery was low.

Have you tried removing audio circuit breaker?
Yeah ive tried removing the audio circuit breaker , still doesnt work :?

ber5ien
Posts: 10
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Re: Infotainment System Blank screen

Post by ber5ien » Tue Apr 21, 2020 4:39 am

yagger wrote:
Sun Apr 19, 2020 1:36 pm
I can check and give you some advice after I check everything myself. We can connect to your car online for this.
Hi Yagger,

What is your timezone ? I could setup some TeamViewer session or anything else the VM which runs vida.

Many thanks
Raf

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yagger
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Re: Infotainment System Blank screen

Post by yagger » Tue Apr 21, 2020 11:17 am

ber5ien wrote:
Tue Apr 21, 2020 4:39 am
What is your timezone ? I could setup some TeamViewer session or anything else the VM which runs vida.
Pacific timezone. (California)
Volvo electronics and programming.Yagger&Doublebug - our experience invaluable.
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ber5ien
Posts: 10
Joined: Sun Feb 09, 2020 1:57 pm
Year and Model: XC60 2015
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ber5ien

Re: Infotainment System Blank screen

Post by ber5ien » Tue Apr 21, 2020 1:15 pm

Ok so it is -7 hours from my one.
What will be a good time for you?

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yagger
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Re: Infotainment System Blank screen

Post by yagger » Tue Apr 21, 2020 1:47 pm

Do you have a skype, viber or telegram ?
Volvo electronics and programming.Yagger&Doublebug - our experience invaluable.
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