Now about those ETM letters

Post by **DonWillson** » 08 Feb 2006, 14:28

I talked with Air Resources Board - California. When I asked about the letters I was enlightened. My questions were:
Q. How does Volvo get all of the addresses?
A. J. D. Polk maintains up to date records of who owns what car. They have confidentially agreements with all state registration bureaus that allow them to have the state records for appropriate use. When needed for a recall, the records are made available to automobile manufacturers (for a price). So it appears that they will have the names and addresses (and VINs) of current owners. We would hope that each car has a history of all owners which would even cover previous owners.

Q. When will the letters be sent out, the CARB report said December 5th.
A. William Shapiro said that there will be a mass mailing with the estimate being mid February.

Q. How did you negotiate a 200,000 mile warranty.
A. In California the average mileage on a 10-year old car is 147,000 miles, thus an adder to cover the higher mileage cars.

Q. Are you aware that replacement ETMs are failing as soon as 'on the dealer's driveway, 7,000, 12,000 and 20,000 miles?
A. I was asked where I got my information, to which I replied from the e-mail sent to me. There was no further comment.

Post by **JRL** » 16 Feb 2006, 14:11

Don,
I got a check today in the mail for one of my ETMs I replaced last year.
I never received "the letter", all I did was to write the Memphis address a nice note and enclose a copy of my receipt from the dealer for the ETM install.
It took about 8 weeks.
One more to go (I did 2 last year)
JRL

LarryP · Post by **LarryP** » 16 Feb 2006, 15:46

Don,
A friend who used the Memphis address you posted on this board also got
a check today. He also sent his dealer receipt and a letter and waited many weeks. Maybe the dam broke.
Larry P.

Post by **JRL** » 16 Feb 2006, 16:54

LarryP wrote:Don,
A friend who used the Memphis address you posted on this board also got
a check today. He also sent his dealer receipt and a letter and waited many weeks. Maybe the dam broke.
Larry P.

Perhaps it take 8 weeks to get in line.
There are going to be somewhere around 200,000 checks issued.
When I send in a rebate check (for anything) it always takes at least 6 to 8 weeks

Bud · Post by **Bud** » 21 Mar 2006, 16:14

After nearly 2 months of hearing NOTHING from Volvo following their rebate announcement, I called and got the mailing address for the rebate. I sent in a copy of my invoice and the check, with my mailing info. After another 7 weeks of hearing NOTHING, today I called Volvo Customer Care again.

A nice lady informed me that my rebate check had been processed and was allegedly mailed YESTERDAY. I might receive the darn thing this week!

Bud · Post by **Bud** » 25 Mar 2006, 20:55

Yeah!

I got it .... finally!