It's not very often I find myself in the uncomfortable position of having to criticise or can a service/product provider's products or services. It leaves a bitter taste in the mouth that leaves you wondering how these businesses continue to grow and meet the needs of consumers.
Some of them are very willing to accept returns when items are faulty. Others look at sales records and make an assessment based on complaints. That's all very well, however when consumers are purchasing a $14.39USD part which includes shipping few would be willing to send it back for a return because:
1) They most likely are a private user that realises that you get what you pay for
2) The cost of return often outweighs the costy of the item
3) The experience has left them unwilling to buy again from the store or bother with a return for an equally inferior product
James Wang from Shanghai Sance Auto Parts Co., Ltd.is such a person. When I notified him that I had 4 faulty regulators and explained in detail how they were all faulty, causing parasitic draw of almost 4 amps in all the vehicles they were fitted in, and explained the method of determing how they were faulty his answer was that there were no faults logged in his sales record. He suggested I send them away for repair. This is hardly good consumer care and he continues to sell this product and fleece unsuspecting buyers. He is not interested in having the faulty goods returned for testing or in refunding the purchase price.
Basically his service sucks and my aim is to help prevent other Volvo parts buyers from considering a purchase from his "store"
Yes I know the old adage of you get what you pay for usually applies but sometimes with a little research and risk you can get a bargain and I'll continue to look.
