eEuroparts

crlande · Post by **crlande** » 04 Sep 2019, 13:59

Anyone else get the email stating eEuro was on verge of closing last week but Newparts, Inc stepped in?

Post by **matthew1** » 04 Sep 2019, 16:17

Here it is:

To our valued customers and friends,

Late last week, eEuroparts.com was facing permanent closure due to financial reasons and asked the great team Newparts, Inc. for some help to keep the brand and website alive. Newparts, Inc. was able to step in and take over at the last second!

We are committed to maintain and improve all the reasons that made eEuroparts.com great over the years.

Newparts, Inc. has deep European car knowledge founded in the garage ranging through Audi, BMW, Jaguar, Land Rover, Mercedes, Mini, Porsche, Volkswagen, Volvo, and Saab.

• Loyalty program is here to stay
• Warranty on all orders will be honored
• Sharp prices are our focus
• Attention to detail
• Live Chat and email support
• Customer accounts will remain intact
• Phones will be back up as soon as the number is ported
• 90-day return policy

On top of that, we will bring several new brands of product, we’ve already brought back free shipping over $50 on most orders and will increase the offering to newer cars.

We are hard at work catching up on tickets and open orders and hope to be back to full capacity by Friday, September 6th.
Please accept our apology for this delay as we get up to speed. The business operations were down for a few days over the holiday weekend.

Our new home will be in Nashville, TN where we will consolidate and ship all orders as well as accept returns and process warranty claims.

Customer Service Manager, Dean Bergeron, will remain at his position to ensure the heart and soul of eEuroparts.com remains intact.

For the time being, we are unable to ship internationally but will look to solve that issue as well.

Our goal going forward is to incorporate the best features of both companies and provide the best possible service to our customers.

Sincerely,

Your eEuroparts.com team

callahanoffroad · Post by **callahanoffroad** » 05 Sep 2019, 06:08

Oh Nashville is only 1 day of shipping away for me!

Post by **bmdubya1198** » 05 Sep 2019, 08:34

Yeah, I got that email too. Glad to see they're bringing back free shipping over $50! That was one of the main reasons I always go with FCP over eEuro... their shipping was always too expensive, and even when I was going to place a large order they still wanted another $25 for shipping. It was pretty obnoxious.

I had no idea though that they were closing... I'm glad they are able to stay open! They're a great source for Saab parts, even though I don't have any Saabs right now. The Nashville warehouse should be good though... it should make for fast shipping to me!