Bluetooth issues 2012 XC 60

vskiwi · Post by **vskiwi** » 02 Jun 2023, 18:01

Hi, We have a XC 60 which has been ( and still is) a great car.
I have tried to remove an old Galaxy Samsung S4 phone which has been broken ages ago but the Volvo keeps searching for it.
When I try to add other devices it says unable to find devices, yet when I search from my I phone 14 I find "my Volvo car" and attempt to connect, but either fails on a password ( which I don't know) ( we wouldn't thave changed it from factory)

I have tried so many times but continually it fails.
I have deleted all the devices but it still searches for the S4 galaxy.

Is there a global reset that can be done? or do I need to take it to a dealer too get them to Change it via the OBD2 port?
Or some other solution you wise people may have
Thanks in advance

ironbrick · Post by **ironbrick** » 08 Mar 2025, 12:57

In my opinion, based on ownership and seeing many internet topics discussing this exact thing, there is a problem with the bluetooh in the 2012 XC60 (maybe other models in same year, don't know).

vskiwi · Post by **vskiwi** » 08 Mar 2025, 14:02

Is there a solution, ie a new bluetooth module?

Post by **matthew1** » 08 Mar 2025, 14:58

XC60 model year 2012-2018:

In the center display, go to MY CAR > OK/MENU > Settings.
Select Reset to factory settings.

I'd try that.

vskiwi · Post by **vskiwi** » 08 Mar 2025, 15:34

I tried that, no result unfortunately

Post by **matthew1** » 08 Mar 2025, 15:36

Did you try with other phones? At least that way you can isolate the problem to one side, phone vs radio.

vskiwi · Post by **vskiwi** » 08 Mar 2025, 15:40

Yes have tried with 3 other phones, it seems to be obsessed with the old galaxy s4. ( which no longer exists) i feel like if i could clear that it might help

Post by **matthew1** » 08 Mar 2025, 15:51

The reset didn't clear the Galaxy out of the radio's memory?

vskiwi · Post by **vskiwi** » 08 Mar 2025, 16:32

No unfortunately it didn't stop it searching, weird thing is it says there are no phones in the memory, but searches for that one

Post by **gmh** » 10 Mar 2025, 18:20

The device is likely connected as "bluetooth media" rather than a phone and can be deleted via the bluetooth menu. Instructions for your model year can be found in the owners manual on pages 230-232.
Here is a link to an electronic copy of the manual: https://volvornt.harte-hanks.com/manual ... Manual.pdf