Issue with repairs harming other apsects of a car.

[jamiekingsley]

Hello,

My friend recently let her car run out of oil and screwed up the engine on her 2005 XC90. The option she chose was to replace the entire engine with another rebuilt one that had a 6 month warranty. Spent over 6.5k for all he did as well... After she got the car back though the CD player had stopped working, there was clicking and a disc error on the screen for about 2 days, but then the clicking stopped and only the disc error stayed. This was working 100% prior to him getting his hands on it. She says she had 6 cds in the player and the console shows only 4. We assumed that somehow during the replacement of the engine the player got jostled and two cds popped out of their holders messing the whole thing up. Just seemed like the possible result of lifting the car up, tilting, bouncing, etc. There was also some internal detailing which occurred as well, so that could be the problem as well, but I find it unlikely. We called the repair shop and the guy simply claimed something along the lines of, "nothing we did could have done that and those things go out all the time" and he'd "try to get the cds out for us." She took it in for a checkup and he once against denied any possible part in this being damaged and once against would have us believe it was simply a coincidence that it broke after he replaced the engine... In fact he said we'd have to just live with it since it wasn't on him... No, he didn't even get the cds out... This seems like a blatant attempt to get out of accepting he had caused the problems. It doesn't seem to be a coincidence that this happened when it was in his care and to pretend replacing an entire engine could never possibly affect cds inside a cd player or the unit itself makes no sense to me. I figured people here might have some more insight into this situation and/or some advice on how I can try fix this issue. He is also a Volvo supported repair place as well, which allows him to do services, so maybe there is some recourse through there as well, I'm not sure.

Thanks.

[JDS60R]

I could see the detailing as a possibility.

I do not see a connection between the engine replacement and the CD player. You car takes mre of a jolt hitting potholes than it does getting its engine replaced.

$6500 seems high for a rebuilt engine installed.

The radio comes out and comes apart. Any stereo repair place can help you if you are uncomfortable doing it yourself.

[jamiekingsley]

I could see the detailing as a possibility.

I do not see a connection between the engine replacement and the CD player. You car takes mre of a jolt hitting potholes than it does getting its engine replaced.

$6500 seems high for a rebuilt engine installed.

The radio comes out and comes apart. Any stereo repair place can help you if you are uncomfortable doing it yourself.

Seems like replacing an engine would require moving a car around quite a bit more than simply running over a pothole. So you would say there's no possibility that replacing an engine, and all that involves it, could ever bump or jostle a car to the degree that a cd gets dislodged and jams a cd player? A pothole, in your view, does more movement to a car than replacing an engine?

The 6.5k involved also involves some brake disc changes as well.