Appraising a repair?

cliff vox · Post by **cliff vox** » 14 Jul 2011, 11:39

: 04 XC-90 repair invoice; volvofix.jpg (246 KiB) Viewed 960 times

My wife just returned from the dealer with her 2004 XC-90 that has 142k on it. She brought it in for a pitch sound emanating from the rear and three plus hours later this is the result. Would anyone please take a look at this invoice and let me know what sort of a "deal" we received. Also, please note that it says AWD is inoperable and rear shock is leaking (we did not do anything about these 2 things yet). I'm wondering what folks think about the work that WAS done today and it's cost.

Thank you in advance!

Cliff

Harpoon · Post by **Harpoon** » 14 Jul 2011, 11:52

OEM parts can be expensive which is what I am sure you got from a dealer, they are also quality parts. The big question is the "shop hours" does the hourly rate (X) maint hours coincide with how long your wife waited for the vehicle? I see it looks like she waited while repairs were being done.

cliff vox · Post by **cliff vox** » 14 Jul 2011, 12:02

The car was in and out in 3.5 hours. The labor portion of the charges is $559. I guess it seems high so I'm asking for opinions regarding value...

Thank you,
Cliff

Harpoon · Post by **Harpoon** » 14 Jul 2011, 12:24

Cliff; basic math tells you that the shop rate they are claiming (assuming 1 mech worked on veh as inidicated by receipt) is more than $150 an hour. This would be very high in my part of the country (Minnesota) I can't speak for everywhere else. I would recommend you call them and discuss it. Dealerships reputations are everything when it comes to maintenance.

Good Luck..............Clint

cliff vox · Post by **cliff vox** » 14 Jul 2011, 13:08

I suppose I'm still living in the 60's. $150 an hour is what the chief neurosurgeon was bringing home back then. Oh well, time to transport to the present time and pay the bill.

Thanks for the input.
Cliff

Post by **bronxnativ** » 14 Jul 2011, 19:56

Indie Volvo shops here in Colorado average between $89-95 an hour. It would not surprise me if the dealer charged you $150 BUT it is still a very high labor rate! It would not hurt to speak with the service manager and ask. You have nothing to lose at this point and you may get something back!

cliff vox · Post by **cliff vox** » 14 Jul 2011, 20:26

I spoke with the service mngr earlier today and he said the hours charged are based on the Volvo service book and even though the hours are listed on the invoice it's a predetermined amount. Wheel bearing labor would be 2.80 units even if a mechanic completes the work in an hour and a half. He seems to think the total labor charge of $559 is accurate (even if the car was at the shop less than three and a half hours). He certainly has no intention of issuing a credit or refund in any amount.

Frustrating...

Thanks for the comment.

Post by **JDS60R** » 14 Jul 2011, 22:03

Wow $130 per hour - That is high