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Decent Prices, KILLER service

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Hackney
Posts: 1
Joined: 13 March 2012
Year and Model: S80 T6
Location: Arizona

Decent Prices, KILLER service

Post by Hackney »

Hello! Long time lurker, first time poster.

I have found autohausaz.com to have decent prices and the customer service is top drawer. They have helped me out of several jams in finding the correct parts without breaking my bank. :)

I wish that all businesses ran in such a manner. Unfortunately for me, since the timing belt tensioner bearing dying caused serious slippage.. Anyway, I ordered a head from Global Auto Parts out of Jacksonville FL. because I wanted to have it so it could be rebuilt and placed into service depending upon the damage I found. Well, the head I ordered was in worse shape than what I had already so I shipped it back, and now I am waiting on a refund. This has been going on now for close to two months. I've called, faxed, etc. etc. and now instead of honoring their 30 day warranty of exchange or refund, they are saying it was exchange only when I returned the head in under 30 days. I've already done the BBB end, I just wanted to let all of you know so hopefully you don't get nailed like I did. Just trying to help out since this site has really helped me out before!

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