Survey? Topic is solved

Bud · Post by **Bud** » 19 Jan 2006, 10:23

I got a survey notice in the mail from Volvo, prompted by "My recent contact with the Customer Care Center."

Damn, it's been over 2 months since I contacted them, that shows how swiftly Volvo responds to ANYTHING.

Anyway, it was just a link, User id, and passwd for a generic 10 (?) question survey about the performance of their Customer Care Center and the poor guy on the phone. Being generic it didn't wander anywhere near the ETM question, Warranty or Reimbursement ... useless really.

Fortunately, there was a box for "other" comments, and I was able to express my dis-satisfaction with Volvo on Design failures, Safety issues, Corporate denial and Slow response.

Pep · Post by **Pep** » 20 Jan 2006, 08:50

I got one yesterday as well. Mine did have a section to include comments. I was happy to fill it up. I don't expect a response from Volvo. I did suggest that they create a seperate help desk for people calling about the ETM issue. I have yet to talk with anyone who understands they problem. I seem to always know more than they do. They can't do anything beyond appologize for my being stranded 1000 miles from home on a busy stretch of highway. They are also totally unaware that the replacement ETMs are failing at even higher rates. I have lost confidence in my car and am working toward selling it. My next car will not be a Volvo.

Also, anyone who has not received the letter regarding the ETM can send their receipts to the Memphis address anyway. This was brought out in my last conversation with Coustomer Care. I demanded my letter and when pushed, they could not send a letter but I was given instructions as to how to be repaid for my first replacement.

Bud · Post by **Bud** » 20 Jan 2006, 10:15

Interesting ... guess I'd better give them another call and shake things up. It has been OVER the 2 months they indicated.

Pep .... makes you kinda wonder what kind of VACUUMN they operate in. For many months even the Dealer garages weren't informed of the details that we all knew about, OR if so, were complicit in the coverup.

Susan Campbell, the asst. mgr. at Customer Care, had NO CONCEPT that the new ETMs also had thick-film rheostats, and were also guaranteed to fail. Still she mouthed the Corporate byline.

Funny, since they have known about this design defect since late '98, BEFORE ANY OF THE AFFECTED VEHICLES WERE SHIPPED.

Bud · Post by **Bud** » 21 Jan 2006, 10:54

I called again, and what I found out was:

That they have been mailing out the "Rebate Claim" forms for a month now.

They are doing it staggered, so as NOT to flood the office with all of them at once. I bet there's a bunch too!

I'm not sure if I believe this because 1) NOBODY has said anything, anywhere about this. 2) Their credibility for telling the truth and doing the right thing is ZERO.

I was given the Memphis address to mail my stuff, but without the Official form it might be problematic to assess the tax and whatever??

If I haven't seen it in another week or so, I'm mailing direct.

Bud · Post by **Bud** » 08 Mar 2006, 21:23

Geez .... got yet another survey. Same exact thing. No phone prompted this one, and still NO Rebate "Letter", and still NO rebate check.

Gee, maybe if they stopped mailing out these useless "How are we doing?" surveys and actually DID something, they wouldn't need the surveys in the first place.

Idiots. It's amazing this bird doesn't fly backwards. "Legendary Stupidity"