Extended Warranty 205 - PCV Oil Trap and Vent installed

[URDRWHO]

Yesterday the dealer completed the Extended Warranty 205 - PCV Oil Trap and Vent job. I am a 99% DIY guy and rarely use the dealer. So I checked their work. One thing that I saw was that they used a zip tie to attach the upper hose to the PCV housing. I can push/ rotate the zip tie.

I am also not 100% sure that they installed the new upper vent hose. It is dusty as though it has been on the car for a while. I tried to squeeze the hose and was not able to squeeze it.

To me it should be a clamp but maybe the dealer feels that a clamp is too harsh for the housing neck. in the picture you can see the zip tie.

PCV Wire tie on hose for forum.jpg (58.43 KiB) Viewed 3263 times

[MadeInJapan]

Glad they did it for you but I would be tempted to ask if the vent hose is new or if they just reused yours (maybe they cleaned it out?)- seems the one on there has hardened. Zip tie I think is fine but maybe replace with a beefier one and cinch it down. Certainly the warranty is suppose to buy you all new parts and this dealer has cut some corners to save them-self some $

[URDRWHO]

So this morning I sent an e-mail to the service manager about the hose that was not replaced under the warranty #205. It is my belief that the dealer would be paid for the parts and labor to replace the hose. If they didn't replace the hose they would be getting paid for parts and labor that were not completed.

E-mails

Hello

So far everything is fine but I do have two issues that come to mind.


From reading the Extended Warranty #205 Form from Volvo USA it is my belief that the upper PCV hose is to be part of a replacement kit. I can't say for sure and the technician probably can't remember but I feel that the upper hose may not have been replaced. Because I had concerns, the day of the installation I took pictures.


The first picture shows a lot of dust build-up on the hose. After only an 11 mile drive it could be considered an unusual for a new hose to have such an amount of accumulated dust. I tried to squeeze the hose, it was not at all supple but I don't have a new hose in hand for reference. Could the hose that existed have been in such good shape that it was inadvertently used instead of the hose in the kit? To be confident that a new hose was indeed installed, all that I have is the trust and reputation of Lehman Volvo.



The second issue is that a zip tie was used to connect the PCV hose to the housing. I would think that I would see an Oetiker clamp or at least a worm clamp. I guess the zip-tie shouldn't cause any current problem but in the future it could suffer from heat fatigue and the end result would be a broken zip tie. Such a break would mean the hose is not fully tightened to the PCV housing. Even without a connector, since pressure doesn't exist, unless the hose walks itself off the hose bib, there should not be a problem. I would have thought a more permanent connector would / should have been used to connect the hose.


I'd appreciate your thoughts in this matter.

Dealer Reply ------


JS

Thank you for you interest in the repair performed on your Volvo. The hose for the PCV system would be replaced as needed as part of this repair and a cable tie is what the repair calls for to secure the hose to the breather box. By the looks of your picture the hose was not replaced. If you would like the hose replaced we would be happy to do so at no charge to you.



Please let me know if this is something you would like us to perform. Any repair of non wear components replaced through our service department would be covered by a lifetime parts and labor warranty. If you have any further question or need further assistance please let me know.

Thank You,


Service Manager


My reply to dealer


Hello


Thank you for responding to my e-mail.

I feel that because the extended warranty covered the hose and labor, the work should have been done. The extended warranty parts list includes the ventilation hose.

Yes I will accept your offer to replace the hose. I am sorry that I am causing you extra work but iI feel that it should have been replaced as part of the warranty repair.

Now I am starting to worry about the intake gasket. If the intake needs to be removed again, will another removal cause stress to the intake gasket and lead to early failure. I’ll stop by to schedule a time to have the repair completed.

Glad they did it for you but I would be tempted to ask if the vent hose is new or if they just reused yours (maybe they cleaned it out?)- seems the one on there has hardened. Zip tie I think is fine but maybe replace with a beefier one and cinch it down. Certainly the warranty is suppose to buy you all new parts and this dealer has cut some corners to save them-self some $

[MadeInJapan]

Glad you got it sorted- I called my local dealer and they told me I didn't qualify with my VIN# I then called Volvo of North America and they told me I did but that it was done in Dec 2015...I bought my '07 S40 in Feb and knew nothing about that part of its history. Anyway- you can't always trust the dealer. I'm glad you caught them in their attempt to cut corners- at the customer's expense, no doubt. That's why MVS exists to a large degree!!

[URDRWHO]

The invoice contains the Vent hose, the intake gaskets, the PCV housing, etc. Since the housing can be replace without removing the upper intake, I believe that is what they did to the car. Therefore the hose and intake gaskets were being billed to Volvo N.A. and were never installed. That means several things:

1. There was a mistake on the invoice
2. The tech made a mistake and didn't install everything
4. There was no mistake on the invoice or by the tech. It was done in an attempt to make more labor and more money on parts.

The service manager never, ever said....the tech already installed those parts and once I called him on it he was immediately ready to install the parts. I wonder if the average person even knows where the PCV vent hose is located let alone check to see if a new one was installed.

Glad you got it sorted- I called my local dealer and they told me I didn't qualify with my VIN# I then called Volvo of North America and they told me I did but that it was done in Dec 2015...I bought my '07 S40 in Feb and knew nothing about that part of its history. Anyway- you can't always trust the dealer. I'm glad you caught them in their attempt to cut corners- at the customer's expense, no doubt. That's why MVS exists to a large degree!!