Hello everyone, my name is Joe Coppola. I am the Online Support Manager at FCP. I wanted to introduce myself in hopes to gain some new customers and generate some new business within the Volvo community. So, here’s the plan- tell me what you need, and I will not only give you our best price but also get the chance to show you my level of quality & customer service. You can send me part numbers, pictures, or just a general description and I will do everything I can to get you a great quote and ship out to you as soon as possible.
You're also more than welcome to search yourself by using our multiple part number search feature at www.fcpeuro.com/. But by all means if you don't find what your looking for let me know and I will be happy to locate and quote.
Thank you for taking the time to let me introduce myself. Now it’s your turn. Tell me what you need!
Thanks
Joe Coppola
Online Support Manager
FCP
Volvo parts pricing here! Great parts and great service
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precopster
- Posts: 7543
- Joined: 21 August 2010
- Year and Model: Lots
- Location: Melbourne Australia
- Has thanked: 8 times
- Been thanked: 128 times
Hi Joe.
Are you also interested in maintaining existing clients and can I ask you to be personally responsible for resolving my issues?
Cheers Mike
Are you also interested in maintaining existing clients and can I ask you to be personally responsible for resolving my issues?
Cheers Mike
Current cars VW Transporter 2.5TDI, 2010 XC90 D5 R Design
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precopster
- Posts: 7543
- Joined: 21 August 2010
- Year and Model: Lots
- Location: Melbourne Australia
- Has thanked: 8 times
- Been thanked: 128 times
Joe sent me a PM and then proceeded to get my order off the ground and into the air. It only left the USA on the 25th October via UPS (I finally received the shipping advice last night) It took 10 days for reasons unknown and unexplained to sort my order out. Hmmm
Current cars VW Transporter 2.5TDI, 2010 XC90 D5 R Design
Hello
I would like to reply to Joe Coppola online support manager at fcp (feperuro.com offering "great parts and great service" I went to your site to give you a chance. I put in the correct part number; response could not find part; sorry we have gotten this part of our system finished. So, I decided to try LIVE CHAT. Well, no one was available; response just leave a message. So, decided to give you a third chance. Took the time wrote the chat message. After a few tries sending the message; got this response: sorry this is not working, but don't worry out system will indicate to us that we're having a problem.
Yes, I agree that you are having a problem. You wrote our site wanting to drum up business, tooting your horn about the great service. Gee, I tried multiple times and EVERY possible avenue to contact you---and could not do that. So, I do not believe that I will be giving you MY business.
I would like to reply to Joe Coppola online support manager at fcp (feperuro.com offering "great parts and great service" I went to your site to give you a chance. I put in the correct part number; response could not find part; sorry we have gotten this part of our system finished. So, I decided to try LIVE CHAT. Well, no one was available; response just leave a message. So, decided to give you a third chance. Took the time wrote the chat message. After a few tries sending the message; got this response: sorry this is not working, but don't worry out system will indicate to us that we're having a problem.
Yes, I agree that you are having a problem. You wrote our site wanting to drum up business, tooting your horn about the great service. Gee, I tried multiple times and EVERY possible avenue to contact you---and could not do that. So, I do not believe that I will be giving you MY business.
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FCPEURO
- Posts: 3002
- Joined: 17 June 2009
- Year and Model: 2006 XC90 V8
- Location: Milford, CT
- Been thanked: 19 times
Hello,
Sorry if you are having trouble with contacting us. If you are looking for a part that you cannot find on the website I would be glad to help. Whats the part number? Its quite possible even if I don't list it on my site I can get my hands on it. I was unaware of any problems we were having with our live chat function. What time did you attempt to leave the message? Once again i apologize and would be glad to help you personally. Like always you can contact me personally at [email protected]
Thanks
Joe Coppola
Sorry if you are having trouble with contacting us. If you are looking for a part that you cannot find on the website I would be glad to help. Whats the part number? Its quite possible even if I don't list it on my site I can get my hands on it. I was unaware of any problems we were having with our live chat function. What time did you attempt to leave the message? Once again i apologize and would be glad to help you personally. Like always you can contact me personally at [email protected]
Thanks
Joe Coppola