DiCE is not recognized - 2014D

[Metallo]

Hi guys,

This is a new installation.

OS: W7 PRO 32bit
IE11
DiCE firmware v. 5.6.0.0

Vida works fine, however, when I plug my DiCE and launch the DiCE diagnostics there is no selection available, I only get: No device found. Please connect a DiCE...

I tried to install the driver from http://www.silabs.com/products/mcu/Page ... ivers.aspx ((v6.7.4)) but it did not help.
I also tried the instructions below, but no go.

Code: Select all

3. To resolve problems with non-detected or problematic DiCE-devices/USB ports follow this optional procedure:
3a. Disconnect your DiCE-device from your computer if you have not already done so.
3b. Open Control Panel, open System, click Advanced System Settings, click Environment Variables on the Advanced tab, and define a new variable under System variables: Click "New...", Variable name: DevMgr_Show_NonPresent_Devices and set the Variable value to 1 and then click OK.
3c. Open Device Manager and select View/Show hidden devices, remove the shadowed devices that are problematic, e.g.:
- DiCE-206751@000000000000
- Unknown USB Device (Device Descriptor Request Failed)

I do not really know what else to try.

Any advice is very welcome.

Thank you
Alex

[stoutlogic]

Dice has to be plugged into the car for unit to be powered up and recognized. I originally thought it was powered from the usb port but its not. Plug dice into car, turn key to position 2. plug dice usb into laptop. check under device manage, it should pull up once the driver loads. Then you will be able to see it and run communcation test