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Update: TASCA issue

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foggydogg
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Update: TASCA issue

Post by foggydogg »

My Constant Thorn '99 manual left me walking two weeks ago. It's not something I tolerate well; this cars' days are numbered now.
The hard pin on the clutch pedal that operates the clutch master broke off in the pedal itself, pedal hit the floor, shoe leather for me, rollback for it. I found the part number - it's the same for all S/V manuals '98-'00 - did the search for the usual vendors for getting a "Classic" part, and settled on TASCA. I placed the order early AM eight days ago.
I have been back and forth with them a few times since, both through their 'chat' thing, and by email with customer service, trying to see if they can actually get the part, since Skandix shows it NLA. Nothing was mentioned about any issues on their end --- until this morning.
I got an email asking for my VIN number. It was not immediately obvious why, although I had asked about availability of the bushings common to both pedals, just out of curiosity. After quite some time going back and forth on their 'chat' thing again, and several more emails with "Amy" in customer service it was obvious they haven't even ordered the part yet.
This is my daily driver, and the spare is just that, so there is some urgency here; I realize this is an uncommon part on an older car, so some time would be required to get the part, likely from Sweden. With their new pretend timeline, the car will have been down a month.
Needless to say I am very disappointed.
A new vendor has been chosen. I have learned a valuable lesson.
Last edited by foggydogg on 19 Dec 2022, 09:37, edited 1 time in total.
69 1800s, @500k Death by Rust
94 850 Turbo, T-boned, ambulance for me, crusher for it
97 855 T5, 855 R projects
98 V70R x2, Silver Junkyard rescue, Coral Red
98 V70GLT x2, parts cars
00 V70xc x2, both now dead
62 122s, gone to live in Richmond
56 445 Duett basket project
1950 Studebaker 2R10 flatbed, T9 crashbox

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volvolugnut  
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Post by volvolugnut »

Is the pin a standard diameter in metric or inches? Could a standard size solid pin or roll pin be used as a replacement?
volvolugnut
The Fleet:
Volvo: 2001 V70 T5, 1986 244DL, 1983 245DL, 1975 245DL, 1959 PV544, multiple Volvo parts cars.
Mercedes: 2001 E320, 1973 280, 1974 280C, 1989 300E, 1988 300TE, 1979 300TD, parts cars.
2009 Smart Passion
Ford: 1977 F350, 1964 F150 (2), 1938 Tudor Sedan
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foggydogg
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Post by foggydogg »

volvolugnut wrote: 13 Dec 2022, 09:08 Is the pin a standard diameter in metric or inches? Could a standard size solid pin or roll pin be used as a replacement?
volvolugnut
Undetermined. I don't bend in enough places anymore to crawl under the dash too often, so I'll wait until the new pedal arrives, then do a post-mortem. If I can't use my fabrication skills to effect a repair, I don't want my daily driver to be inoperative ( I cobbled a temporary fix to make it yard drive.)
My great disappointment in TASCA isn't the timeline for delivery from Sweden, it is the fact that they deliberately sat on my order, taking no action at all, for eight days.
I'll post here when the piece is in hand, and start another thread if I can do the fix on the broken pin.
69 1800s, @500k Death by Rust
94 850 Turbo, T-boned, ambulance for me, crusher for it
97 855 T5, 855 R projects
98 V70R x2, Silver Junkyard rescue, Coral Red
98 V70GLT x2, parts cars
00 V70xc x2, both now dead
62 122s, gone to live in Richmond
56 445 Duett basket project
1950 Studebaker 2R10 flatbed, T9 crashbox

scot850
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Post by scot850 »

That is unfortunate. I used to use Tasca for a long time but did have a few issues with them over the years, but nothing unfixable. Generally they were good, but again if you pay peanuts you just get monkeys unfortunately. I stopped using then when USPS and UPS almost doubled their shipping and the $ went from close to even to now $1 CDN = $0.73 US. Also, now I find with on-line dealers here in Canada, the prices are generally cheaper and free shipping and no border charges.

Neil.
2006 V70 2.5T AWD Polestar tune
2000 V70 R - still being an endless PITA
2006 XC70 - Our son now has this and still parked in our garage
2003 Toyota 4Runner V8 Limited
2015 Kia Sportage EX-L - Sold
1993 850 GLT -Sold
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1997 Volvo 850 SE NA - Went to niece in California - Sold
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BEJinFbk
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Post by BEJinFbk »

It's worth considering here that there is a nationwide
lack of butts to fill seats at a lot of establishments.
If Tasca is experiencing what a substantial number
of other businesses are trying to find employees,
they're probably swamped. I hear it from my
customers and suppliers everyday.

We're living in Strange Times... Be Patient.
They're probably dancing as fast as they can!
'98 V70 R - Well Equipped for Life Up North... ;)

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foggydogg
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Post by foggydogg »

BEJinFbk wrote: 14 Dec 2022, 20:01 It's worth considering here that there is a nationwide
lack of butts to fill seats at a lot of establishments.
If Tasca is experiencing what a substantial number
of other businesses are trying to find employees,
they're probably swamped. I hear it from my
customers and suppliers everyday.

We're living in Strange Times... Be Patient.
They're probably dancing as fast as they can!
As noted several times, patience is not the issue. Purposely sitting on the order for eight days without taking any action at all is the issue.
They didn't even respond to my email questions in all that time, nor had they actually started the process to get the part shipped from Sweden. VP is a much smaller operation, and they responded to my last order in a timely fashion, and answered my email sent on a Friday first thing the following Monday.
They can dance all they want, the clutch pedal order was placed with another vendor.
69 1800s, @500k Death by Rust
94 850 Turbo, T-boned, ambulance for me, crusher for it
97 855 T5, 855 R projects
98 V70R x2, Silver Junkyard rescue, Coral Red
98 V70GLT x2, parts cars
00 V70xc x2, both now dead
62 122s, gone to live in Richmond
56 445 Duett basket project
1950 Studebaker 2R10 flatbed, T9 crashbox

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BEJinFbk
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Post by BEJinFbk »

"Purposely sitting on the order for eight days without taking any action at all is the issue."
Maybe yes, or maybe they're just overwhelmed and had a lot of requests ahead of yours.
Just sayin'.
Glad to hear that VP has you covered.
'98 V70 R - Well Equipped for Life Up North... ;)

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FireFox31
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Post by FireFox31 »

In my experience, Tasca is very slow and terrible with communication. Yet, they can sometimes get obscure parts and their prices can be very good (I got new OEM jewel headlights for $60-$100 less than anywhere else). I only use them for parts I'm confident they can get when the price is significantly less than anywhere else.

My strong recommendation is to buy obscure parts from usparts.volvocars.com as noted in this sale thread. Using dealership pickup, you may get an additional 10% off and they have good sales during US holidays. They'll get the parts in a reasonable time frame, including Volvo Classic Parts. If you really need something odd, ordering direct from gcp.se (Genuine Classic Parts in Sweden) might also work.

Who is "VP"? Viva Performance?
FireFox31
Blue 2000 V70 NA manual, "the V70" - died, reborn, totaled, donated, stripped
Green 2000 V70 NA automatic, "the G70" - awaiting 2nd rehab
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erikv11
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Post by erikv11 »

Tasca has always been slow, poor to communicate, and generally poor on customer service. And really gouges on shipping. I realize they still work out for some people but I moved on from them a long time ago.
'95 854 T-5R, Motronic 4.4, 185k
'98 V70, T5 tune-injectors-turbo, LPT engine, 304k, daily driver
'06 S60 R, 197k
'07 XC70, black, 205k
'07 XC70, willow green, 212k
'99 Camry V6 :shock: 153k
gone: '96 NA 850 210k, '98 NA V70 182k, '98 S70 NA 225k, '96 855 NA 169k

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foggydogg
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Post by foggydogg »

FireFox31 wrote: 15 Dec 2022, 10:56 In my experience, Tasca is very slow and terrible with communication. Yet, they can sometimes get obscure parts and their prices can be very good (I got new OEM jewel headlights for $60-$100 less than anywhere else). I only use them for parts I'm confident they can get when the price is significantly less than anywhere else.

My strong recommendation is to buy obscure parts from usparts.volvocars.com as noted in this sale thread. Using dealership pickup, you may get an additional 10% off and they have good sales during US holidays. They'll get the parts in a reasonable time frame, including Volvo Classic Parts. If you really need something odd, ordering direct from gcp.se (Genuine Classic Parts in Sweden) might also work.

Who is "VP"? Viva Performance?
The Volvo dealers in the DC area don't participate in that program, and of course, there are no Volvo dealers on the Delmarva Peninsula.
VP is Sweden based, they seem to have bought some NOS inventory years ago and blossomed from there, but mostly legacy stuff.
https://vp-autoparts.com/ My Amazon wears some of their parts, and there is a shelf full of things for the Project Duett, if I live long enough.
69 1800s, @500k Death by Rust
94 850 Turbo, T-boned, ambulance for me, crusher for it
97 855 T5, 855 R projects
98 V70R x2, Silver Junkyard rescue, Coral Red
98 V70GLT x2, parts cars
00 V70xc x2, both now dead
62 122s, gone to live in Richmond
56 445 Duett basket project
1950 Studebaker 2R10 flatbed, T9 crashbox

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