Sweden's Response to Complaint about ETM Fiasco. Topic is solved

[Edmonds17]

I recently sent an email to Volvos "Global Customer Relations" Department in Sweden. I compalined about the defective ETM's and the required "dealer only" service that makes Volvo cars unsuitable for use in large parts of the US and Canada.

Set forth below in the response that I received on Dec. 6, 2005. The good folks in Sweden appear to have no clue about the ETM fiasco going on here in the US and Canada.

"Thank you for your email dated 4th December 2005, informing us of the problems you have experienced with the ETM in your Volvo XC. We understand your wish to bring this matter to our attention.

Please be assured that your email has been passed on to the relevant department for their information.

We once again would like to thank you for your comments and for taking the time to bring this matter to our attention.

Yours sincerely,

________________________________

Elin Ask
Global Customer Relations Advisor
Dept 57130, SAA2
Volvo Car Corporation
SE-40531 G