You might try this (from this web page: http://www.etmsettlementdocuments.com/2008/faq.html):maverick wrote:Well, I called the dealer today and talked to the service guy. He wouldn't really give me any answers. I aked about th etm and he told me they had to clean it first, they had procedure to follow. It sounded as if they were going to do what they could to avoid replacing it. I told him I knew of the problems. He told me that they wouldnt replace it just because I wanted it replaced unless it proved to be bad, regardless of symptoms. Of course its $52 to hook to their computer(he said my generic codes didnt mean anything, he needs to see his volvo codes), and "around a few hundred to clean the etm". Then I go home and wait for it fail. Meanwhile he tells me it ok to drive with the light on, it wont hurt my car at all. I'm not to sure about dealing with them. It just feels like I'm going to end up getting bandaged until the warranty expires. Any thoughts?
5. What do I do if a dealer denies my warranty claim?
If you believe your ETM Extended Warranty claim has been improperly denied, you may seek review by calling 1-800-283-0117, or by visiting http://www.acbpromotions.com/volvoETMWarranty, and filling out and submitting the form titled “Request for Review of Denied ETM Warranty Claim.”